What we collect from you, why, and how we protect it.
What we collect
- Your account: when you sign in with Google, your name and email address. We never receive your Google password.
- Your orders: what you bought, the amount, the number you paid from, and the payment reference you entered.
- Player IDs: the ID and the player name the game shows for it, so you don't have to type it again.
- Game account sign-in: only for products that need us to sign in to your game account to top it up.
- Support messages: the number, game, topic and message you send from the Help page.
- Maanka AI conversations: what you write to the assistant, and any picture you send it (such as a payment screenshot).
- Notifications: if you allow them, a technical address that lets us send them to your phone.
Your game account password
Some products need us to sign in to your game account to top it up. In that case we store the password locked (encrypted): nobody can see it except the person completing your order. As soon as the top-up is done or the order is cancelled, it is deleted for good. We recommend changing it afterwards.
How we use it
To deliver your orders, confirm payments, show your order history, answer you when something goes wrong, notify you about your orders, and protect the store from fraud. It is not used for advertising and it is never sold.
Who else sees it
We do not sell or rent your data. Trusted service providers process it for us, only to run the store: hosting for the site and database, Google sign-in, the AI service that answers in the assistant and reads pictures sent to it, and the services needed to deliver your order. If you contact us on WhatsApp, WhatsApp's own privacy policy covers that chat. We may also share data where the law requires it.
How long we keep it
- Account and orders: until you delete your account.
- Game passwords: deleted at delivery or cancellation.
- Maanka AI conversations: deleted 90 days after the last message.
- Support messages: as long as needed to resolve your issue.
Deleting your account
Do it from the Account page. We then wait 7 days, and you can cancel during that time. After that, the account and its order history are permanently deleted.
Your choices
Write to maankastore@gmail.com to see what we hold about you or to correct it. You can turn notifications off in your phone's settings.
What we save on your phone (cookies)
A cookie is a very small file your browser keeps on your phone. We use only one: it remembers that you are signed in, so you don't have to sign in every time. We also save a few small settings on your phone, such as the page colour and your chat with the assistant. We use nothing that tracks you for advertising.
How we protect your data
- Secure connection: everything between your phone and the site is encrypted, so nobody can read it on the way.
- Locked passwords: passwords are stored locked, never in plain text.
- Protection from attacks: the site blocks repeated attempts to break in.
Children
If you are under 18, use the store with the permission of a parent or guardian.
Changes
We may update this policy; the date at the top shows the latest version.